Refund Policy

Refund Policy

At Artisan Edge, we prioritize your satisfaction with our products. If you're not completely happy, we provide a simple and hassle-free return and refund process.

Returns

We offer a 30-day return policy, giving you 30 days from the date of receipt to initiate a return.

To qualify for a return:

  • The item must be in its original condition, unused or unworn, with tags intact and in the original packaging.
  • Proof of purchase or receipt is required.

To start a return, please contact us at info@artisanedge.co. Once approved, we will provide the return address and detailed instructions.

Note: Items returned without prior approval will not be accepted.

Damages and Issues

We encourage you to inspect your order upon delivery. If:

  • The item is defective or damaged, or
  • You received the wrong item,
    contact us immediately at info@artisanedge.co so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products.
  • Perishable goods (e.g., food, plants).
  • Personal care items (e.g., cosmetics).
  • Hazardous materials or flammable liquids/gases.

Additionally, we do not accept returns for sale items or gift cards. If you're unsure whether your item is eligible, feel free to contact us for clarification.

Exchanges

To exchange an item, the quickest way is to return the original product (following the steps outlined above) and place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method.

Please note: Additional processing time may be required by your bank or credit card company before the refund appears on your account.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please reach out to us at info@artisanedge.co.

14-Day Right of Withdrawal (European Union)

For orders shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason.

To qualify:

  • Items must be returned in their original condition, unused or unworn, with tags and in the original packaging.
  • Proof of purchase is required.

To exercise this right, please contact us at info@artisanedge.co.